top of page

FAQ

FIND YOUR ANSWERS HERE

  • How long does it take to process my order?
    All orders are processed within 2-3 business days after purchase. A confirmation email will be sent once your order is shipped.
  • What are the delivery times?
    Standard Shipping (Israel): 5-7 business days Express Shipping (Israel): 3 business days (if available) International Shipping: Delivery times vary based on location.
  • Do you offer free shipping?
    Israel: Free shipping on orders over 500 ILS. International: Free shipping on orders over 1,000 ILS.
  • Can I cancel my order?
    Orders can be canceled within 30 minutes of purchase if during customer service hours (9 AM - 6 PM).
  • What is your return and exchange policy?
    Returns and exchanges are accepted within 14 days of delivery. Items must be unused, unworn, and in original packaging. Broken Charms: If a charm breaks or falls apart under reasonable use, you may return it for a replacement within 30 days of receiving it.
  • How do I return a product?
    Returns should be sent back in their original packaging using a tracked shipping service to avoid loss or damage.
bottom of page